We’re accepting receipts from all major retailers and partners, including: NTUC FairPrice, Giant, Cold Storage, CS Fresh, Prime and Ang Mo Supermarkets. 

There are no restrictions on the types of Farmpride products you can purchase to qualify for the Shop & Win draw. You can purchase any Farmpride product to earn entries.

 Contestants must spend a minimum of $30 on Farmpride products at participating retailers to quality for one entry into the Monthly Shop & Win Contest. Contestants may combine up to two receipts to reach the $30 minimum for one entry. 

Only the top two receipts of the highest values spent on Farmpride products will be used to determine the number of entries. Additional value spent on Farmpride products will not be carried over into subsequent receipts or draw cycles. For example: 

Contestant submits 3 separate receipts: 

• Receipt 1: $5.00 spent on Farmpride Products 
• Receipt 2: $25.00 spent on Farmpride Products 
• Receipt 3: $45.00 spent on Farmpride Products 

Receipt 2 & Receipt 3 will be used to determine the number of entries. $25.00 + $45.00 = $60.00 = ($30 x 2 entries) + $10. Receipt 1 will not be considered for entries. The additional $10 dollars spent will not be considered or carried over into subsequent draw cycles. 

No, you cannot. Receipts submitted must have a printed date that falls within the ongoing draw period. For example: Receipts for the September draw must have a date between September 16th and October 15th. Receipts from previous draw cycles are not valid and will not be considered. 

If you’re a winner, you’ll receive a notification via both WhatsApp and email. Check your messages for the announcement.

Each $30 spent entitles you to 1 entry! Do take note that only the top two receipts of the highest values spent on Farmpride products will be used to determine the number of entries. 

To submit your receipts, simply select the ‘Upload Receipt’ option from the main menu of our WhatsApp chatbot. Follow the on-screen instructions to upload clear images of your receipts. Ensure that the receipts show the date of purchase, total amount spent, and the Farmpride item.

Yes, you can combine receipts from any participating Farmpride retailer to qualify for the Shop & Win promotion. Ensure that each receipt clearly shows the Farmpride Product and the purchase date.

While we recommend keeping your receipts for your records, if you’ve lost your receipt, you may be able to submit a digital copy (should you have one) or contact our customer support for assistance. However, please note that providing a receipt is generally required to verify your entry into the Shop & Win promotion.

No, you cannot submit the same receipt multiple times. Our system will automatically flag and discard duplicate submissions. Repeatedly submitting the same receipt may result in your phone number being flagged as spam and your entries being voided.

We appreciate your feedback! You can share your thoughts about your experience with the WhatsApp chatbot by sending an email to gideon_yinzy@countryfoods.com. We value your input and use it to continuously improve the chatbot’s performance.

To view the prizes available in our Shop & Win promotion, simply select the “About Farmpride Campaign” option in the main menu of our WhatsApp chatbot. You can then type “What prizes can I win?” to receive a list of prizes for both the monthly draws and the grand draw.

If you’re a winner, you’ll receive detailed instructions on how to claim your prize in the notification message sent to your WhatsApp and email. Please follow the instructions carefully to ensure a smooth redemption process.

The prizes for the Shop & Win promotion are pre-determined. Unfortunately, you cannot choose a different prize. However, we believe the prizes offered are valuable and exciting.

Yes, there is a deadline for claiming prizes. You must claim your prize within 2 weeks of the winning announcement. If the prize is not claimed by the deadline, it will be forfeited, and a new winner will be drawn.

Yes, our chatbot is secure and adheres to PDPA regulation standards. Your data will be used solely for internal purposes within Farmpride, such as the WhatsApp campaign and email campaigns/research. You have the option to opt-in or opt-out of sharing specific data. For more information, please refer to our Terms and Conditions and Privacy Policy.

Your personal information is treated with the utmost confidentiality. We securely store your data and use it only for purposes related to the Farmpride Shop & Win campaign and internal research. For more details on our data privacy practices, please refer to our Terms and Conditions and Privacy Policy.

If you have any further questions or require assistance that the chatbot can’t provide, you can reach out to a Farmpride representative by emailing gideon_yinzy@countryfoods.com. We’re happy to help!

Here are some things you can try to get your receipts accepted: Ensure clarity: Take a picture of your receipt under good lighting with clear and readable text.

Check image format: Make sure the image file is in a supported format (e.g., JPG, PNG). PDF or another file formats are not accepted. Reduce file size: If the image is very large, try compressing it before uploading. Retry the upload: Sometimes technical glitches can occur. Try submitting the receipt again. If it does not work the second time, please write in to us immediately.

Multiple submissions may flag your entries as spam and void your entries. If you’ve followed these steps and the issue persists, please don’t hesitate to contact us at gideon_yinzy@countryfoods.com. We’ll investigate the issue further and get back to you shortly.

Here are some additional details that might help us resolve the problem faster: Briefly describe the error message you’re receiving. Share the date and store name on the receipt. We appreciate your patience and look forward to helping you participate in the Shop & Win promotion.